Refund Policy

Because G2X Games provides digital game accounts/keys, software licenses, and shared account access, refunds are subject to the eligibility requirements and conditions set out in this Policy.

This Refund Policy forms part of our Terms of Service and should be read together with those Terms.

Nothing in this Policy limits any consumer rights or remedies that cannot lawfully be excluded or limited under applicable law.

We provide a 14 calendar day warranty period, beginning when the applicable order is marked as completed or the relevant key or account credentials are delivered, whichever applies to the product.

Within this warranty period, you may request a refund or replacement if:

• A digital product key is invalid, has already been redeemed, or is rejected by the applicable publisher or platform at activation; or
• An offline shared-account product is defective and does not function as described, provided the issue is not caused by your actions, device, third-party platform, or violation of our Terms.

Warranty requests must be submitted within the applicable 14-day period and should include a description of the issue and, where applicable, screenshots or other evidence demonstrating the problem.

A refund is generally not available in the following circumstances:

• A digital key has already been revealed or viewed by you, unless there is evidence of a qualifying technical defect;
• The product was correctly delivered and functions as described, but you have changed your mind;
• The issue resulted from your violation of our Terms of Service, including attempts to bypass device verification, use of a shared account for unsupported purposes such as online multiplayer, or unauthorized sharing of account access;
• The applicable 14-day warranty period has expired;
• The order was associated with fraudulent, altered, invalid, or otherwise unacceptable payment proof; or
• The issue was caused by your actions, including unauthorized changes to account credentials, security settings, or other account information.

These exclusions are subject to any consumer rights or other legal remedies that cannot lawfully be excluded or limited.

Where a refund is approved, the available refund method depends on the original payment method and the capabilities of the applicable payment provider.

Available refund methods include:

• Store credit (wallet balance): Store credit may be issued in the currency of the original order and made available for future purchases.
• Refund to the original payment method: Where supported, we may initiate a refund to the original payment method, such as PayPal. Once initiated by G2X Games, the refund is processed and completed by the applicable payment provider. For card payments processed through PayPal, any further processing and the time required for the refund to appear on your statement are handled by PayPal.
• Cryptocurrency payments: Cryptocurrency payments are not refundable to the original cryptocurrency payment source. Approved refunds for cryptocurrency payments will be issued as G2X Games store credit.
• Direct bank transfers: Where a direct reversal is not technically supported, an approved refund may be provided as G2X Games store credit.

Where applicable, the available refund method will be communicated during the refund process.

To request a refund:

1. Submit a refund request through the order details page, create a support ticket, contact us at [email protected], or use another communication channel officially published by G2X Games. Refund requests must be submitted within the applicable 14-day warranty period.
2. If you submit your request through a support ticket or another external communication channel rather than directly through the order details page, select Refunds as the support category and provide your order number, the affected item or items, and a description of the issue.
3. Provide supporting evidence, such as screenshots or error messages, where applicable. A maximum of 5 images may be attached to a refund request.
4. Our support team will review your request and may ask for additional information or evidence before making a decision.

Submitting a refund request does not guarantee that a refund will be approved. Each request is reviewed according to this Policy, the applicable product conditions, and applicable law.

Once approved, store credit is applied to your wallet promptly. Refunds to an original payment method (e.g., PayPal) follow that provider's standard processing timelines, which may take several business days to reflect on your statement.

For orders paid by direct bank transfer, please contact G2X Games support first if you experience a payment, verification, or delivery issue so that we can investigate and attempt to resolve the matter.

Payment proof submitted for bank-transfer verification may be retained for up to 90 days for payment verification, dispute resolution, and related purposes.

If you initiate a chargeback or payment dispute, we may review the transaction and temporarily restrict relevant account or order activity while the matter is investigated, in accordance with our Terms of Service and applicable law.

Nothing in this section prevents you from exercising any rights or remedies available to you under applicable law.

We may update this Refund Policy from time to time to reflect changes to our services, refund procedures, payment methods, or legal requirements.

When we make changes, we will update the Effective Date at the top of this Policy. Where appropriate, we may provide additional notice of material changes.

For refund requests or questions regarding this Policy, please contact us:

Email: [email protected]

You may also submit a refund request through a support ticket in your G2X Games account dashboard.